More later.
Friday, December 26, 2008
Everything Going Better
Just a quick note to say that Comcast has made everything right. Of course, I had to escalate matters, but with that done, the construction team was out the next morning and the technician that same afternoon. We have internet, we have cable, and I have a headache.
Monday, December 22, 2008
Moved In, But.....
Just a quick note to say that our move to our new house went rather smoothly. We had good weather, good friends, and I have a wife who did an incredible job. Little incompetent me even had the ability to install curtain rods, which has left me in a state of shock to this very moment.
One snag, and it's an annoying one; Comcast stinks.
Let me tell you a little story of incompetence. A couple of weeks before the move, I scheduled an appointment for Comcast to come out to my home on the morning of the move to hook up our internet and cable service. Right on time, the contracted technician came out and started the work. A problem arose. The conduit was blocked with some form of junk, and he could not run the cable to the house. Thus, he had to schedule a "conduit blow" with the Comcast construction team. They said that they would be out that afternoon or the next morning, and then a technician would come out to complete the process.
By 11:30 the next day, we still had no word from Comcast. So, I called their oh-so-helpful "800" number. The lady said that it was scheduled for 6:00 that evening. (Just a bit later than the Saturday afternoon I expected, don't you think?) Anyway, that time came and went. This morning, I called again. They said it could take up to 5 days for a crew to come out, but that they would escalate it and someone would call me. Five days! Thus, if we stick with their schedule, I would hopefully have my internet and cable service by Saturday, the 27th! Only one week later than scheduled originally!
Cable companies say that they are improving their images, making service appointments with smaller windows and striving to provide service that matches the extravagant prices we are paying. Then, something like this happens, and it reminds me just how much I despise Comcast. To make a long story short, this is the epitome of incompetence and customer DISservice.
May they get pimples for the joy that they have taken in causing me grief.
One snag, and it's an annoying one; Comcast stinks.
Let me tell you a little story of incompetence. A couple of weeks before the move, I scheduled an appointment for Comcast to come out to my home on the morning of the move to hook up our internet and cable service. Right on time, the contracted technician came out and started the work. A problem arose. The conduit was blocked with some form of junk, and he could not run the cable to the house. Thus, he had to schedule a "conduit blow" with the Comcast construction team. They said that they would be out that afternoon or the next morning, and then a technician would come out to complete the process.
By 11:30 the next day, we still had no word from Comcast. So, I called their oh-so-helpful "800" number. The lady said that it was scheduled for 6:00 that evening. (Just a bit later than the Saturday afternoon I expected, don't you think?) Anyway, that time came and went. This morning, I called again. They said it could take up to 5 days for a crew to come out, but that they would escalate it and someone would call me. Five days! Thus, if we stick with their schedule, I would hopefully have my internet and cable service by Saturday, the 27th! Only one week later than scheduled originally!
Cable companies say that they are improving their images, making service appointments with smaller windows and striving to provide service that matches the extravagant prices we are paying. Then, something like this happens, and it reminds me just how much I despise Comcast. To make a long story short, this is the epitome of incompetence and customer DISservice.
May they get pimples for the joy that they have taken in causing me grief.
Wednesday, December 17, 2008
Moving Day
Well, the day is finally within sight. We are moving on Saturday. It has been a long and draining process to get into this home, but now it is getting exciting. As we have been moving in our new, smaller furnishings and our new items, the house has begun to look like a home. Once we get the rest of our things in, it should feel real.
It's a big jump, moving from an apartment to a house. And at my age, it's a bit scary. Still, I hope that I'll be up to the tasks involved in ownership: cleaning, maintenance, etc.
I feel particularly blessed that we have such good friends who have volunteered to help us, and my wife has been incredible throughout the whole matter. Here's hoping that Saturday runs smoothly, especially compared to what we've been through so far with this house.
Wednesday, December 03, 2008
Almost Ready to Move
Here we are at the beginning of December, and I have almost reached my limit on the preparations for moving. We have (read: my wife has) finished the painting and went with colors very different from our original plan. Still, she did a great job, especially considering that it was her first attempt at this kind of painting. (My wife is amazing!)
The big frustration has been trying to find the furniture, ceiling fans, and window treatments that we need to be comfortable. We still...STILL...have not found a living room chair / recliner to complete the living room The wife lovingly wants me to be comfortable, but she also has requirements for size and color of the chair. Thus far we have not found it at a price we can afford. Therefore, the search goes on.
The ceiling fans are done, so we now have light in the rooms. However, we are trying to decide on window treatments, and there is more to it than just, "Let's get THAT one." Blinds or curtains; vertical or horizontal; rings or clips; regular or decaf? It's all insane, not to mention expensive! Sheesh! It's just fabric, for crying out loud! Anyway, hopefully we will have the treatments decided on by the end of the weekend, and maybe the chair as well. Then, we have to buy a bed and get moved.
In addition, my other son is being nagged by his mom (my ex) to get his driver's license. Thus, the only date that we can get him down and schedule the test is...wait for it...the weekend we are moving. sigh....
And...we have the special week for our congregation this week, and are making preparations for our French group to become a congregation. Then we have a two-day assembly the week after we move.
I'm going to cry now.
Or at least go fetal.
The big frustration has been trying to find the furniture, ceiling fans, and window treatments that we need to be comfortable. We still...STILL...have not found a living room chair / recliner to complete the living room The wife lovingly wants me to be comfortable, but she also has requirements for size and color of the chair. Thus far we have not found it at a price we can afford. Therefore, the search goes on.
The ceiling fans are done, so we now have light in the rooms. However, we are trying to decide on window treatments, and there is more to it than just, "Let's get THAT one." Blinds or curtains; vertical or horizontal; rings or clips; regular or decaf? It's all insane, not to mention expensive! Sheesh! It's just fabric, for crying out loud! Anyway, hopefully we will have the treatments decided on by the end of the weekend, and maybe the chair as well. Then, we have to buy a bed and get moved.
In addition, my other son is being nagged by his mom (my ex) to get his driver's license. Thus, the only date that we can get him down and schedule the test is...wait for it...the weekend we are moving. sigh....
And...we have the special week for our congregation this week, and are making preparations for our French group to become a congregation. Then we have a two-day assembly the week after we move.
I'm going to cry now.
Or at least go fetal.
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